Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Ugubi.io Help Center
  1. Ugubi.io Help Center
  2. Apps Service Desk

Report a bug

Required fields are marked with an asterisk*

Find the app SEN in 'Apps/Manage your apps'

Summarize the bug briefly.

Please provide details of the problems you are having.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"4aa9699fdf531c21624eaaeaea1a29790f2518c4_lout","branding":{"id":"3","key":"uhc","name":"Apps Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6bb53a","headerLinkHoverBGColor":"#6bb53a","headerBadgeColor":"#6bb53a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/df17af43-2ed7-4a1d-8e90-67b83cc29b26/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNGM5ZTQ3YS03M2M5LTRjNzQtODI5Yy0xY2RkNzJmYzNlYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRmMTdhZjQzLTJlZDctNGExZC04ZTkwLTY3YjgzY2MyOWIyNiI6WyJyZWFkIl19LCJleHAiOjE3Nzg2NzUyNzksIm5iZiI6MTc3ODY3NDY3OX0.bQRMVNe5z1SBlKO0os9Sy1qZKULE4lac6ScPlQFkaLI&client=e4c9e47a-73c9-4c74-829c-1cdd72fc3ec9&mode=fit","logoId":"df17af43-2ed7-4a1d-8e90-67b83cc29b26","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Ugubi.io Help Center","sharedPortalName":"Ugubi.io Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Ugubi.io Help Center","sharedPortalName":"Ugubi.io Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4c4c4c","helpCenterTitleColor":"#80be6f","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7c013e71-f682-440a-92d2-5b70f9c99de8/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNGM5ZTQ3YS03M2M5LTRjNzQtODI5Yy0xY2RkNzJmYzNlYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjMDEzZTcxLWY2ODItNDQwYS05MmQyLTViNzBmOWM5OWRlOCI6WyJyZWFkIl19LCJleHAiOjE3Nzg2NzUyNzksIm5iZiI6MTc3ODY3NDY3OX0.YP30BETOosKpOX5WKBZaO--nFKetuL2stsvstUHzxz8&client=e4c9e47a-73c9-4c74-829c-1cdd72fc3ec9&height=300&mode=fit","bannerMediaApiFileId":"7c013e71-f682-440a-92d2-5b70f9c99de8","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"uhc","projectId":10032,"serviceDeskId":3,"name":"Apps Service Desk","description":"<p>Welcome! You can raise a service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10043","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://ugubi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[3],"key":""},{"id":"10044","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://ugubi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[3],"key":""},{"id":"10045","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://ugubi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[3],"key":""},{"id":"10042","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://ugubi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[10042,10043,10044,10045]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f909f27b-ee5b-3e33-a399-d8c44fa247d0","appLinkName":"System Confluence","appLinkUrl":"https://ugubi.atlassian.net/wiki","spaceKey":"UHC","spaceName":"Ugubi Help Center","spaceUrl":"https://ugubi.atlassian.net/wiki/spaces/UHC","isServer":false},"labels":[],"projectKey":"UHC","serviceDeskId":3,"kbLinkDomainURLs":["https://ugubi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UHC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNGM5ZTQ3YS03M2M5LTRjNzQtODI5Yy0xY2RkNzJmYzNlYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTE1OTAwOTY0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4Njc1ODc5LCJuYmYiOjE3Nzg2NzQ2NzksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ba1DZbsPiIcyDlVdKoLuZxyhe5WW92HUTffjgTWyZpY","targetCollection":"upload-user-collection-1159009644","endpointUrl":"https://api.media.atlassian.com","clientId":"e4c9e47a-73c9-4c74-829c-1cdd72fc3ec9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"369fd4b7-c2f2-4e2a-8d27-99aa708ed14d","name":"Filters Activity Stream","categoryUrl":"https://ugubi.atlassian.net/servicedesk/customer/portal/3/topic/369fd4b7-c2f2-4e2a-8d27-99aa708ed14d","createdAt":"1611525198902"},{"id":"40711c6b-ee68-417d-b653-77034ddcbdb2","name":"Threaded Comments","categoryUrl":"https://ugubi.atlassian.net/servicedesk/customer/portal/3/topic/40711c6b-ee68-417d-b653-77034ddcbdb2","createdAt":"1611525226151"}]}},"reqCreate":{"id":10044,"projectId":10032,"issueType":{"id":"10044","name":"Report a bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10303,"iconUrl":"https://ugubi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10060","fieldConfigId":"10192","label":"Support Entitlement Number (SEN)","description":"Find the app SEN in 'Apps/Manage your apps'","descriptionHtml":"<p>Find the app SEN in 'Apps/Manage your apps'</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10044","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10044","calendarParams":{"firstDay":0,"date":"2026-05-13T14:17:59+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f909f27b-ee5b-3e33-a399-d8c44fa247d0","appLinkName":"System Confluence","appLinkUrl":"https://ugubi.atlassian.net/wiki","spaceKey":"UHC","spaceName":"Ugubi Help Center","spaceUrl":"https://ugubi.atlassian.net/wiki/spaces/UHC","isServer":false},"labels":[],"projectKey":"UHC","serviceDeskId":3,"kbLinkDomainURLs":["https://ugubi.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNGM5ZTQ3YS03M2M5LTRjNzQtODI5Yy0xY2RkNzJmYzNlYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTE1OTAwOTY0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4Njc1ODc5LCJuYmYiOjE3Nzg2NzQ2NzksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ba1DZbsPiIcyDlVdKoLuZxyhe5WW92HUTffjgTWyZpY","targetCollection":"upload-user-collection-1159009644","endpointUrl":"https://api.media.atlassian.com","clientId":"e4c9e47a-73c9-4c74-829c-1cdd72fc3ec9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ugubi","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4aa9699fdf531c21624eaaeaea1a29790f2518c4_lout","baseUrl":"https://ugubi.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ugubi.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e4c9e47a-73c9-4c74-829c-1cdd72fc3ec9","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9c55f766a29d4d45bb9711e2554e9017","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://ugubi.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}